Reviewboost's Frequently Asked Questions

Why should I choose Reviewboost?
Because we’re awesome! No really, we are! As a proud Kiwi company we know Kiwi business well, and being based right here in New Zealand means you’ll have access to help and support on your time zone, right when you need it. You can rest assured that we have the resources to help make your business thrive however, with our American cousins (GatherUp) who have been operational since 2013 and are already helping over 900 companies get great reviews. But don’t take our word for it, you can check out other businesses who love Reviewboost as much as we do!
Can I link Reviewboost up to my current CRM?
Absolutely, Reviewboost is here to make your life simpler, so we offer an API for integration with an ever-increasing library of software systems including Salesforce, Zoho, and Shopify.
I don’t record my customer’s details, can I still use Reviewboost?
Sure thing! We understand that not all businesses will capture their customers’ details, so we have many different ways to make sure you can still get valuable feedback from them, including QR codes, direct feedback “URL” links, and “kiosk mode”, which can be used on a smartphone or tablet (handy for having next to a till!). That being said, now is a great time to start capturing your customer’s details, you could use them to set up a regular email advertising your product/service or even to encourage customer loyalty programs. Because Reviewboost works great on PC, tablet, and mobile, you can even use the system to record your customer’s details right there whilst they’re next to you.
Can I use Reviewboost on my PC/mobile/tablet?
Yes to all of the above! #1 Reviewboost uses “Responsive design” and works great on any PC, Mac, tablet, iPad, iPhone, Android phone, and more. #2 Reviewboost works with all modern browser versions of Internet Explorer, Safari, Chrome, and Firefox, etc. #3 Reviewboost also works on all types of websites – HTML, PHP, Drupal, Joomla, WordPress, and more.
How does Reviewboost work?
Reviewboost is an easy way to boost every aspect of your business’s online reputation. Reviewboost brings your online reviews, business listings, and social media presence together in one place, where they can be managed, and improved. See what your customers are saying about your business on review sites, social media, blogs, and more. Encourage your clients to provide fresh, relevant reviews and ratings on sites that matter to your business. Engage with your customers across the web to understand what people are saying, how they’re saying it, and where it’s being said.
What is Reviewboost?
Reviewboost is designed to let a business easily implement customer feedback and online review management solution. Our system automatically requests and tracks customer feedback, prevents bad reviews, and encourages happy customers to leave online reviews across the Internet. With the help of the best Review Widget on the market, we can also help you turn your best reviews into testimonials to add to your website. ProTip: Online Reviews are becoming increasingly important in the decision process of your customers and clients. Search Engines such as Google rank websites with reviews higher!
Is the system complicated to use?
Not at all! We provide a comprehensive set up appointment either face to face or via video chat in which we set you up on the system, show you how it all works, and make sure you’re comfortable with the features. Normally, spending 10 to 15 minutes playing with the system will give you all the information you need to know, but we’ll also provide you with a quick start guide to make sure you’re up and running as soon as possible.
Is there a minimum contract period?
Your contract would last 12 months, however in the very unlikely situation where our service isn’t working for you, we don’t charge a cancellation fee, all we ask is a 3 month notice period. We won’t hold your reviews and data hostage either, you can export your customers and reviews at any time!
Will Reviewboost work for my type of business?
Reviewboost is suitable for businesses in any industry where the business owner values feedback from customers. Our system is designed to let any business owner or manager implement a best practice customer feedback/review management process. The product automatically solicits and tracks feedback, minimizes the number of bad reviews, pushes testimonials out to the business website, and encourages happy customers to leave reviews across the Internet. Key benefits of Reviewboost: #1 Get better search results: The more reviews and testimonials you get, the better your search results become. Which leads to more customers and more reviews. #2 Capture feedback: Get in the habit of creating a dialogue with customers so you can build on your strengths, catch problems early, and constantly improve your service. #3 Generate word of mouth: Reviewboost helps you generate the referrals, testimonials, and other words of mouth feedback that leads to repeat business.